Sweet Blooms Policy & Information
Final sales
All sales are final. We do not accept returns or exchanges on fresh flowers, personalized items or custom orders.
Availability and substitutions
Flowers, colors, wrapping and accessories are subject to seasonal availability. When necessary, Sweet Blooms may make a comparable substitution while preserving the arrangement’s overall style, color palette and value.
Custom and personalized orders
Custom orders are confirmed after the required payment or deposit is received. Deposits are non-refundable. Please verify names, dates, messages, colors and delivery details before submitting your order.
Pickup
Please collect your order during the confirmed pickup window. Fresh flowers are prepared for the scheduled date and require proper care after pickup.
Houston local delivery
Delivery times are estimates. Customers must provide a complete address, correct phone number and recipient availability. A new delivery fee may apply when another delivery attempt is required.
Changes and cancellations
Contact us as soon as possible. Once materials have been purchased or design work has started, an order cannot be canceled and requested changes may not be available.
Flower care
Keep flowers in a cool place away from direct sunlight and heat. Refresh clean water regularly and remove fading blooms as needed.
Bloom Club memberships
Bloom Club is $115 per month and Luxe Bloom Club is $175 per month. Membership charges recur according to the selected plan. Cancel before the next billing date to avoid the next charge. Membership details and included arrangements are shown at enrollment.
Completing checkout confirms acceptance of these policies.